Post by Slur on Oct 31, 2012 13:32:18 GMT -6
Discussion Thread
Response Via Email (GM Wavirox) 10/31/2012 02:03 PM
Hello Everyone,
I am sorry for not providing this update sooner. We were hoping to have a fix for this issue with today's patch, however it appears that it didn't work. Due to the extended amount of time that this has taken to resolve, I wanted to explain exactly where we are on this issue.
The issue appears to be clan permissions related. Our tools are showing that clan leaders no longer have the correct permissions to withdraw from the clan hall. We've also seen that the item limit may also be involved, but we are still testing that.
Currently, we (Support) do not have the tool to make edits to the clan; so we are unable to manually change the permissions. We have contacted our Headquarters, our Development team, and our Quality team to work on this as a top priority. If, our teams are not able to find a resolution for this that we can push to everyone all at once, we will have our teams update our tools to give us access to edit clans. While the first option is much more preferable, we will do whatever we can to get this resolved.
As soon as I receive an update on what the gameplan is, I will send another message like this one to you to let you know.
I am very sorry for how long this is taking, and I do very much appreciate your patience.
Regards,
GM Wavirox
Lineage II Game Support
Goddess of Destruction - www.lineage2.com/gd/
Customer By Web Form 10/28/2012 02:31 AM
I have a level 11 character (MacandCheese) that is leader of a level 5 clan (Kibble), with a clan warehouse. Since the latest update, I can not access the clan warehouse to retrieve items. I can not even see into it the clan warehouse, and niether can any other character in the clan. I can deposit items, and I can deposit and retrieve items from my personal warehouse. Can you please help me, as there are many items in the clan warehouse that i need to access urgently.
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Response Via Email (GM Wavirox) 10/31/2012 02:03 PM
Hello Everyone,
I am sorry for not providing this update sooner. We were hoping to have a fix for this issue with today's patch, however it appears that it didn't work. Due to the extended amount of time that this has taken to resolve, I wanted to explain exactly where we are on this issue.
The issue appears to be clan permissions related. Our tools are showing that clan leaders no longer have the correct permissions to withdraw from the clan hall. We've also seen that the item limit may also be involved, but we are still testing that.
Currently, we (Support) do not have the tool to make edits to the clan; so we are unable to manually change the permissions. We have contacted our Headquarters, our Development team, and our Quality team to work on this as a top priority. If, our teams are not able to find a resolution for this that we can push to everyone all at once, we will have our teams update our tools to give us access to edit clans. While the first option is much more preferable, we will do whatever we can to get this resolved.
As soon as I receive an update on what the gameplan is, I will send another message like this one to you to let you know.
I am very sorry for how long this is taking, and I do very much appreciate your patience.
Regards,
GM Wavirox
Lineage II Game Support
Goddess of Destruction - www.lineage2.com/gd/
Customer By Web Form 10/28/2012 02:31 AM
I have a level 11 character (MacandCheese) that is leader of a level 5 clan (Kibble), with a clan warehouse. Since the latest update, I can not access the clan warehouse to retrieve items. I can not even see into it the clan warehouse, and niether can any other character in the clan. I can deposit items, and I can deposit and retrieve items from my personal warehouse. Can you please help me, as there are many items in the clan warehouse that i need to access urgently.
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